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Workplace Bullying and Harrasement

Question: Examine about theWorkplace Bullying and Harrasement. Answer: Presentation: Harassing is essentially the verbal remarks...

Thursday, December 26, 2019

Gender-Inclusive Language for English Learners

Gender refers to either being a man or a woman. Gender-inclusive language can be defined as language  that doesn’t prefer one gender over another. Here are a few examples of gender-biased language  common in the English language used in the past. A doctor can treat you for a wide variety of diseases. It’s important that he understands your health history. Successful businessmen understand how to negotiate good deals. In the first sentence, the writer speaks in general about doctors, but assumes that a doctor is a man. In the second example, the term businessmen ignores the fact that many successful business people arewomen. Terminology Gender the sex of a person - male or female  Gender-inclusive including all gendersGender-biased showing a preference for or against a genderGender-neutral showing no preference for or against a gender As an English student, it’s possible that you’ve learned some English that has gender-biased language. Gender-biased can be understood as language which uses stereotypes to describe men and women.   This article will help you recognize gender-biased English language statements and provide suggestions on how you can use more gender-inclusive language. English is already difficult enough, so you might not think this is  important. However, there is a strong push towards the use of more gender-neutral language in day to  day usage, especially at work. Over the past few decades, writers and instructors have become more aware of common terminology and writing styles that tend to favor men and assumptions about behavior that no longer reflect the modern world. To change this, English speakers have adopted new terminology that reflects a more gender-neutral style. Common Changes in Professions The easiest change you can make is with professions that end in ‘-man’ such as ‘businessman’ or‘postman’. Often we substitute ‘person’ for ‘-man’, in other cases the name of the profession maychange. Another word that changes is ‘master’ which indicates a man. Here are some of the most common changes. Common Changes to Gender-Inclusive English actress - actorstewardess - flight attendantanchorman/anchorwoman - anchorbusinessman/businesswoman - businesspersonchairman/chairwoman - chair person / chaircongressman - member of congress / congress personcraftsman - artisandeliveryman – courierdoorman -  door attendentstatesman - statespersonfireman -  firefighterfreshman - first year studenthandyman - maintenance personheadmaster - principalheroine -  herohousewife - homemakerFrenchman -  French personmaid - house cleanermailman - mail carriermankind - humanitymaster - expertmasterpiece – great work of artMiss / Mrs. - Ms.mother tongue - native language/first languagespokesman/spokeswoman - spokespersonwaitress/waiter - wait personpoliceman - police officer/officer Shaun Fawcett has a great page if youre interested in an extensive list of gender-neutral equivalent words. Mr. and Ms. In English, Mr. is used for all men. However, in the past, women were either ‘Mrs.’ or ‘Miss’ dependingon whether they were married. Now, ‘Ms.’ is used for all women. ‘Ms.’ reflects that it is not important toknow whether a woman is married or not.   Gender-Neutral Pronouns Pronouns can be very tricky. In the past, when speaking in general, the pronoun ‘he’ was often used. A person who lives in the country has many advantages. He can enjoy daily walks and enjoy fresh air. He can live a healthy life and meet with his friends. However, this shows a bias towards men in general. Of course, there are healthy women who live in the country! Here are a few suggestions on how to stay away from this common mistake. They She/He Using they/them to indicate a single, gender neutral person  is now commonly accepted.   You can be sure someone understands by how they react to your statement.Does anybody know the answer to the question? They can email the director with the answer. He/She Before they/them entered the common vernacular, writers often used he/she – him/her (or she/he – her/him) to show both are possible when speaking in general. When someone gets ready to find a new job, he/she needs to be aware that there are many challenges in this difficult market. It’s up to her/him to research any job opening carefully. Alternating Pronouns Another approach is to change pronoun forms throughout your writing. This can be confusing to the reader. Someone who goes shopping will have too many choices. He might have more than twenty clothing stores to choose from. Or, she might just go to a department store. In any case, he might spend more time trying to find just the right item.   Plural Forms   Another way to be gender-neutral in your writing is to speak in general and use plural forms when possible rather than the singular. Consider this example: A student has to be on time and take careful notes. He/She also needs to do homework every night.Students have to be on time and take careful notes. They also need to do homework every night.   In the second example, the plural pronoun they replaces students as the rules are meant for everybody.

Tuesday, December 17, 2019

Cultural Diversity in the Medical World Essay - 2015 Words

Cultural Diversity in the Medical Field Patient Relations Abstract The United States is a nation of immigrants; they have virtually every culture of the world within its borders. Due to this reason, there must be a certain level of cultural competency within its people. A comparison and contrast will be made to compare the Hispanic cultural views on medical care to the American cultural views toward medical care. I chose to explore Hispanic culture because of my background but most importantly due to its richness of unique characteristics. I will provide an overview on how heredity, culture, and environment can influence behavior in the medical office. Furthermore, I will express my opinion about why a medical assistant,†¦show more content†¦Therefore, if a doctor advices a patient to lose weight, he/she may have a problem with that because it would not be adhering to their idea or their standards of a healthy body image. â€Å"Curanderismo is defined as a medical system. It is a coherent view with historical roots that combine Aztec, Sp anish, spiritualistic, homeopathic, and scientific elements. The curandero is a holistic healer; the people you seek help from him do so for social, physical, and psychological purposes† (Cultural Diversity, 2012). Compare and Contrast â€Å"Americans can take come pride in the fact that attaining what the medical profession calls â€Å"cultural competency† is a goal of most health care institutions. However, achieving this goal in today’s health care environment, filled with diverse patient and provider populations, is no easy task. American hospitals are increasingly being staffed by and serving diverse populations. This creates the ideal breeding ground for conflict and misunderstanding among the staff and inferior patient care† (Galanti, 2011). To gain a more thorough understanding of this concept, I will be giving four examples or viewpoints that are completely different, when looking at the Hispanic belief against the Native American point of view. Viewpoint on Medication The Hispanic cultural views toward health care are very different in nature, fromShow MoreRelatedThe Culture Diversity Theory For Nursing Essay1483 Words   |  6 PagesThe Culture diversity theor y Providing culturally competent nursing care begins with having basic principle knowledge and effective training us a nursing student. Madeleine Leininger’s Theory of Culture Care Diversity and Universality defines nursing as a learned scientific and humanistic profession that focuses on patient care, experiences and creative thinking relevant to nursing and health care system. As nurse student in today’s society you will come in contact with a lot of cultural differencesRead MoreHow Culture Affects Nursing Care And The Way Humans Care For Themselves946 Words   |  4 Pagesthere are some commonalities about care among all the cultures in the world (Reynolds Leininger, pg 11).† Leininger states the theory can help to show how culture affects nursing care and the way humans care for themselves. Leininger holds to the idea that care is the central concept for nursing theory and research. The theory has many assumptive premises which include; Care is essential for overall health and well-being. Cultural care can provide a holistic way to improve and guide nursing practicesRead MoreDiversity And Cultural Competency For Health Care1456 Words   |  6 PagesCultural diversity has different meaning to each and every one. Some of us considering cultural diversity to be acquired where for the others it’s a skill that they have to learn. It’s very important that the health care providers are knowledgeable and sensitive to cultural differences because they are the ones to deal with the patients of different background on a daily basis. Being cultural savvy will help them to give the best patient care. For that reason, health care workers must be especiallyRead MoreThinking About Diversity and Inclusion808 Words   |  4 PagesThinking about diversity and inclusion 1. What are the dimensions of cultural diversity? Identify and briefly explain the dimensions by referencing both textbooks. The dimensions of cultural diversity consist of in the diverse cultures in the world. The diversity is the different race, gender, age, ethical, language, religion, education, and more. The geographic region and the social roll are the result of the cultural diversity in the world. The diversity is variable and depends of the human’sRead MoreCultural Competency in Nursing Care1697 Words   |  7 PagesCultural Competency in Nursing Care Dorcas Jacobs Grand Canyon University: NRS 429V Family Centered Health Promotion September 29, 2013 Cultural Competency in Nursing Care As the United States becomes more and more culturally diverse one cannot help but be exposed to various cultures and worldviews. America has long been called the melting pot, and that term has never been truer than it is today. According to Green and Reinckens (2013) the U.S. Census Bureau estimates that by the year 2041Read MoreApplying Anthropology to Nursing Essay1130 Words   |  5 PagesApplying Anthropology to Nursing Medical Anthropology is dedicated to the relationship between human behavior, social life, and health within an anthropological context. It provides a forum for inquiring into how knowledge, meaning, livelihood, power, and resource distribution are shaped and how, in turn, these observable facts go on to shape patterns of disease, experiences of health and illness, and the organization of treatments. It focuses on many different topics including the politicalRead MoreCultural Diversity And Cultural Competency1654 Words   |  7 Pages Cultural diversity has different meaning to each and every one. Some of us considering cultural diversity to be acquired where for the others it’s a skill that they have to learn. It’s very important that the health care providers are knowledgeable and sensitive to cultural differences because they are the ones to deal with the patients of different background on a daily basis. Being cultural savvy will help them to give the best patient care. For that reason, health care workers must be especiallyRead MorePersonal Cultural Diversity Essay627 Words   |  3 Pagescommunication, and technological aspects, leads one to address the concept of cultural diversity or multiculturalism. Cultural diversity in the health-care system touches lives of many Americans in one way or another. No matter what our own cultural background is, when we go receive medical care, we may encounter a care giver who comes from a different cultural background than ours(Naylor 1997,291).. In the c oncept of cultural diversity, it can be recognized that two terms are equally important. The firstRead MoreDiversity Report On Northwell Health1502 Words   |  7 PagesDiversity Report on Northwell Health I. Introduction New York is one of the most diverse cities in the world. There are many cultures, races; languages mixed together creating â€Å"culturally diverse pot†. â€Å"Diversity is the existence of a wide variety of cultures and subcultures represented within a society† (CCN, 2016). For this project I selected Northwell Health System to audit because there are many offices and clinics around area where I live (it is extremely diverse area) and I decided to knowRead MoreCultural competency in Nursong Care1684 Words   |  7 Pagesï » ¿ Cultural Competency in Nursing Care Dorcas Jacobs Grand Canyon University: NRS 429V Family Centered Health Promotion September 29, 2013 Cultural Competency in Nursing Care As the United States becomes more and more culturally diverse one cannot help but be exposed to various cultures and worldviews. America has long been called the melting pot, and that term has never been truer than it is today. According to Green and Reinckens (2013) the U.S. Census Bureau estimates that

Monday, December 9, 2019

Christianity In Constantinople Essay Example For Students

Christianity In Constantinople Essay The Emperor Constantine I was the sole ruler of the Roman world between 324 and 337 C.E. His reign was likely the most crucial of all the Roman emperors in determining the future course of western civilization. Constantine began the process of making Christianity the religious foundation of Europe. Also, his Constantinople replaced the city of Rome as the center of imperial power. This set the stage for the occurrences of the Middle Ages. His philosophical view of monarchy became the foundation for the concept of the divine right of kings, which prevailed in Medieval Europe. In 324, after his defeat of Licinius, Constantine decided to rename Byzantium after himself and make it a governmental rival of the old Empire. For the first time a Christian emperor had ascended the Roman throne. Although there is some dispute about the depth of his faith, it is not disputed that Constantine did much to entrench Constantinople and eventually much of Europe in Christianity. Among the basic criteria for choosing Byzantium as the location were its strategic geographical position between Europe and Asia and its strategic value for the command of the seas and of the main routes over land from all directions. The new capital was to be the characteristic expression of the new Christian spirit of the Empire. The exhaustion of the old Rome had been already widely realized. Surprisingly, in spite of this obvious imbalance in wealth, power, population and general vibrancy, The Byzantium Empire and old Rome briefly participated equally with the political status of one imperial capital. They equally participated in the royal authority of the bearers in the east and west. Gregory the Theologian has expressed this synergy of the two cities with interesting imagery: Nature did not give two suns, but there are two cities of Rome, both luminaries of the entire Ecumene, the ancient and the new state, differing among themselves inasmuch as the one shines before the sun an d the other after it, one beauty matching another beauty by means of a synergy (Carmina, 562ff, PG 37). Costantine had built Constantinople to mirror the original empire. It had its own slaves, poor masses, hippodrome, and religion. It grew and developed during the fourth and the fifth centuries to such an extent, that it came to be the brightest single expression of the identity of the Empire. This was obviously coupled with a steep decline in resources in the west. However, Constantinople would quickly overshadow all the elements of brilliance of old Rome and become the new head of the Empire. As a center of administrative economic and spiritual life, Constantinople gradually acquired its own distinctive elements of brilliance, wealth and influence. This incredible building plan put a strain on finances. Constantine may have sold Licinius war chest, which he had captured in battle, to pick up some of the slack. The sixth century Greek historian Zosimus notes that Constantines taxes were initially so excessive that fathers were forced to hire out their daughters as prostitutes to pay taxes. The emperor seems to have been an easy target of criticism for his financial dealings. Christianity in ConstantinopleWhen Constantine I had come to power, the empire was tormented by economic hardship and insecurity. The impoverished masses had been failed by their gods and searched for salvation. Christianity, a religion which had been originated by the tired, poor and meek outcasts, was finally ready to be embraced by these hungry masses. St. Pauls promises of a new life after death and elimination of the old Jewish restrictions made this move possible. Constantine simply institutionalized it. The ecumenical dynamism of Christianity emerged as a power for the renewal of the structures and the institutions of the disorganized Empire. .u76800e1cad6b95bf1c2318a2911e0056 , .u76800e1cad6b95bf1c2318a2911e0056 .postImageUrl , .u76800e1cad6b95bf1c2318a2911e0056 .centered-text-area { min-height: 80px; position: relative; } .u76800e1cad6b95bf1c2318a2911e0056 , .u76800e1cad6b95bf1c2318a2911e0056:hover , .u76800e1cad6b95bf1c2318a2911e0056:visited , .u76800e1cad6b95bf1c2318a2911e0056:active { border:0!important; } .u76800e1cad6b95bf1c2318a2911e0056 .clearfix:after { content: ""; display: table; clear: both; } .u76800e1cad6b95bf1c2318a2911e0056 { display: block; transition: background-color 250ms; webkit-transition: background-color 250ms; width: 100%; opacity: 1; transition: opacity 250ms; webkit-transition: opacity 250ms; background-color: #95A5A6; } .u76800e1cad6b95bf1c2318a2911e0056:active , .u76800e1cad6b95bf1c2318a2911e0056:hover { opacity: 1; transition: opacity 250ms; webkit-transition: opacity 250ms; background-color: #2C3E50; } .u76800e1cad6b95bf1c2318a2911e0056 .centered-text-area { width: 100%; position: relative ; } .u76800e1cad6b95bf1c2318a2911e0056 .ctaText { border-bottom: 0 solid #fff; color: #2980B9; font-size: 16px; font-weight: bold; margin: 0; padding: 0; text-decoration: underline; } .u76800e1cad6b95bf1c2318a2911e0056 .postTitle { color: #FFFFFF; font-size: 16px; font-weight: 600; margin: 0; padding: 0; width: 100%; } .u76800e1cad6b95bf1c2318a2911e0056 .ctaButton { background-color: #7F8C8D!important; color: #2980B9; border: none; border-radius: 3px; box-shadow: none; font-size: 14px; font-weight: bold; line-height: 26px; moz-border-radius: 3px; text-align: center; text-decoration: none; text-shadow: none; width: 80px; min-height: 80px; background: url(https://artscolumbia.org/wp-content/plugins/intelly-related-posts/assets/images/simple-arrow.png)no-repeat; position: absolute; right: 0; top: 0; } .u76800e1cad6b95bf1c2318a2911e0056:hover .ctaButton { background-color: #34495E!important; } .u76800e1cad6b95bf1c2318a2911e0056 .centered-text { display: table; height: 80px; padding-left : 18px; top: 0; } .u76800e1cad6b95bf1c2318a2911e0056 .u76800e1cad6b95bf1c2318a2911e0056-content { display: table-cell; margin: 0; padding: 0; padding-right: 108px; position: relative; vertical-align: middle; width: 100%; } .u76800e1cad6b95bf1c2318a2911e0056:after { content: ""; display: block; clear: both; } READ: Romeo And Juliet Deaths (886 words) EssayConstantine made some other major institutional changes, which would change Christianity forever. For one, he published two edicts. One provided compensation for anyone who had been persecuted for his Christian beliefs by the old empire, the other was law that gave Christianity a preferential status in the empire. Although proclaiming tolerance for the old religions, Constantine asserted that ritualistic purity and sanctity were conditional for the righteous and obedience to Gods sacred laws that were to be taught within the church. Because Constantine wanted

Monday, December 2, 2019

The Preston North End Fc academy director is very busy, he is responsible for the day to day running of the academy Essay Example

The Preston North End Fc academy director is very busy, he is responsible for the day to day running of the academy Essay The Preston North End Fc academy director is very busy, he is responsible for the day to day running of the academy. He has many jobs including the sorting of kit, balls and the scouting and signing of new players. However, the most time consuming job that he has to do is write to all the players before the start of each season and before they return from the Christmas break. He currently does this by hand on paper, copying the data from his files (stored on paper). This is very boring and time consuming. There are at least 16 players in each age group and the age groups range from under 8-16s. This means a lot of letters and a lot of names to store. Another problem he has is that writing all these letters can cause a lot of mistakes that not only tarnishs his reputation but also the football clubs. I have been approached to find a solution to the problem. I will be creating a solution that can make the letters he wants in a shorter period of time and at a higher level of accuracy than his current method. I will decide on the package and type of program later. Although I know I will definitely be using a computerised solution to the problem. The advantages and disadvantages of a computerised solution are shown below Advantages We will write a custom essay sample on The Preston North End Fc academy director is very busy, he is responsible for the day to day running of the academy specifically for you for only $16.38 $13.9/page Order now We will write a custom essay sample on The Preston North End Fc academy director is very busy, he is responsible for the day to day running of the academy specifically for you FOR ONLY $16.38 $13.9/page Hire Writer We will write a custom essay sample on The Preston North End Fc academy director is very busy, he is responsible for the day to day running of the academy specifically for you FOR ONLY $16.38 $13.9/page Hire Writer 1. More accurate 2. Faster time to produce final document 3. Less Storage of information on paper 4. More professional looking 5. Faster and easier to find records on customers 6. Easier to duplicate Disadvantages 1. Cost of equipment 2. All records lost if computer is stolen or broke 3. Can be confusing As you can see the advantages far out weight the disadvantages and I think this proves a computerised solution to the problem is the best option. The best program I think I could use is a word processing package. This would be better than a spreadsheet or database package or a Desktop publishing package (For a in depth look at each package and the package I will choose see page) There are three objectives I have set myself from the start that I think will be essential to the project and system. They will also be of great benefit to the user. 1. The system must print out personalised letters automatically. 2. The letters need to show the club logo on. 3. The system needs to store information about all the players in a database type. The types of software packages I am considering for this project are 1. DTP 2. Database 3. Word Processing 4. Spreadsheet 5. Paint I will now go through each of them and look at their positive and negative points. This will help me decide which one is best to use for my project and end user. DTP (Desktop Publisher) DTP is a package which produces high quality design work e.g. leaflets, posters, flyers etc. I have considered using this package although it is very obvious it is not applicable to this project as it cannot store data in an easy to read format and is not able to produce text documents, this is not what I need so I will not be using it. Database Database packages include Lotus123 and Microsoft Works, they are very effective at storing information in fields (row and column format) but they cannot be linked to a document in the simple way my end user requires. People like the police use databases to store information on criminals. However as this type of program cannot be linked to a document it is unsuitable for my requirements. Spreadsheet Spreadsheets are similar top databases in that they store information, they have fields in the row and column format and they can do calculations. The calculations can be complex and in the formulae type. However storing data is only one requirement and not a big one. Spreadsheet packages are not suitable for writing long strands of information and therefore I will not be using this type of package. Word Processing Word Processing packages such as Microsoft Word are mainly used for writing letters and long strands of text. Some can store data that can be linked to a word document in the form of Mail Merge. The packages can include word art and picture files. This is everything my end user requires. Now I have chosen the type of package I need to use I will chose the program the options are shown below. * Notepad * Lotus123 (word) * Microsoft Word Notepad This is probably the most simple to use word processing package, it doesnt have a spell checker and doesnt have the option of using mail merge, this means it is not up to the requirements of my end user and I will not be using it. Lotus123 (Word) This is the Microsoft Word equivalent for Lotus, it has spell checker and Mail Merge but I am not as familiar with the package as I am with Microsoft word and the school Pcs dont have it. Microsoft Word This is a program I am very familiar with, it has mail merge and spell checker, it can contain picture files and I have it on my home Pc and the school Pcs. It is also the program most likely to come as standard with my end users Pc. To solve the problem I will be using Microsoft Word and in particularly Mail Merge. This will allow me to store a lot of data in a file which is linked to a word document that can be addressed to many people but made personal by inserting data into the document at certain points E.g. Age, address, name and most importantly the different times of training and dates of return to training. For more information see above. Hardware My end user will need the following hardware requirements for the system to work at its full potential. Printer-Essential to print the letters off this will need to be a fast laser printer because the numbers of copies will be around 150-200. Which will then be sent to players informing them of the relevant information. Monitor-Essential to read and view the system enough said! Keyboard-Essential to type in the information needed for the database storage and letters to players. Mouse-Will be very useful to my end user although it is not totally necessary, wil save time and make the system easier to operate. A: Drive This will enable the user to transfer data from computer to computer using a floppy disk. C: Drive Will be of use to the user in many ways. A lot of software (see below) is loaded on CD using this drive. The instillation process is mainly used through this drive as well as the running of the program. Software My end user will be using the following software packages. Microsoft Word This will be the program essential to the system. Norton Anti Virus 2003 This will help protect my end users system from viruss. Questionnaire To get the best results for my end user we had a meeting about the system, this is shown below. What do you want from your system? I want a system that can produce many different, personal letters. The letters need to be quite similar but the dates and times need to be able to changed easily as well as the information about each person. What is the most important feature your system must have? It must be able to change the named, address, and other personal details throughout the letter for each individual person. How many players do you need records for? About 150 200 Do you need a macro button to print off the copies? Dont think one is totally necessary but I wouldnt mind one if it makes it easier. What type of field will you need on the database of records? Name (first and last), address (full), age group. Thats all I can thin of at them moment. What is the full address, telephone and fax, email and website of your part of the business? 23 Merry Way Sea Haven SE4 8HV Tel 01772 458102 Fax 078 7354 7362 E-mail [emailprotected] Website -www.pne.com Will you be printing on white, A4 Paper? If not what size and what colour? Yes. Thank you Thank you Key: Blue = Me Black = End User The information I will be inputting into my work will be 1. The Club Logo-This will be obtained from the Preston website www.pne.com. (I have been given permission to use this). I will then manipulate it slightly (without changing the shape or design) in a graphics package probably Pro-Desktop. 2. The addresses of the players, the names, their telephone numbers etc. I have been given the data for this information to input into the system, the club have also given me the text to put into the letter. When a player leaves my end user will update the system. If a player changes address they will be given a data capture form which the end user will use to update the system. Processes The following processes will take place in the making of my system. * The signature will be scanned in to the final document * The club logo will be manipulated in Pro-Desktop * A macro that enables the user to click on it and print the data off * The data source will be updated * The data capture form will be made * The document and data will be merged Outputs The following outputs will be used in the system * A printer will print off the copies, if all 150-200 are needed to be printed off at the same time then a fast laser printer will be needed, this enables the user to print off many copies in a short time at a high level of quality. I will be using a fast laser colour printer because it will add to the quality of the letter. Data Flow Diagram Below is a (DFD) data flow diagram for my system. After showing my initial designs to my end user I had an interview with her, this is shown below. Are you happy with the initial designs? Yes, although I can think of a few changes What are these? The database has too many fields that are unnecessary. These fields need removing and the data capture form needs to be formatted better so I can easily read and edit information onto the database of players information. Ok thank for those pointers, are there any other things? No Any questions? No Thank you Thank you Key: Blue = Me Black = End User Having got feedback form my end user I will be making the following changes * The fields from the storage of names will be looked at to see which ones are really necessary. * The data capture form will be changed in the format style so that it is easier to look at. On the next page my initial designs are shown. These are the ones commented on above by my end user and the designs I will be making the changes to stated above. The changes I will make will be highlighted. From my initial designs things have not changed dramatically but there are a little changes that have been made, these are as follows * The field numbers have changed slightly, this was due to when showing the initial designs to my end user he was not sure that all the fields were needed. * The size of macro button (print macro) was changed after it became obvious that it was not big enough to be noticed by my end user. The rest of the system was unchanged from the initial designs. The system is shown below. I think the objectives in the project set were mostly met. I think my project definitely meets the end users requirements and the end user agrees with this (see final interview, page ). If I was to do the project again though I would make more test plans to make sure there were absolutely no mistakes. I would also have more interviews with the end user so that the system could have been made in that little bit more detail. If I were to make a critical comment on my project and to change something I would make the letters a bit jazzier, maybe some football pictures on. This was one thing suggested by the user as well (see below) My user feed back is shown below, as well as having an interview before the project started I had one after the system was finished. The results of which are shown below Are you happy with the overall project, if not why? I am very happy with all parts except the final letters, they are a little dull and boring. Are there any other features you would have liked the system to have had? No, other than the letters having a bit more colour and life in them the whole system created was excellently, thank you What are the positives from the system? Everything, especially the easy to print macro button and the easy way I could update the records by using the data capture form. What would you mark the system out of ten? Probably 9 out of 10 because the letters werent perfect. Thank you for completing the questionnaire. Thank you Key: Blue = Me Black = End User Looking at my end users comments I think they are very helpful and I understand the users idea that the letters were a bit plain and dull. If I were to do the project again I would definitely change this part of my project, I would also change the club logo a bit to add more change and style to the letters and overall system.